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Please read this Responsible Gambling and Self-Exclusion Policy (hereinafter referred to as the “Policy”) carefully for Your own benefit.

The website play.redracer5.bet (hereinafter referred to as the "Website", "We", "Us", "Our", "Company", or "Operator") has passed all regulatory compliance checks and is legally authorized to conduct gaming operations involving all games of chance and wagering.

This Responsible Gambling Policy is designed to ensure a safe and enjoyable gambling experience for all Our Customers. While we provide gaming for entertainment, we recognize that for some individuals, gambling can become a problem. We are committed to providing a safe and regulated environment for gambling and follow industry standards in minimizing potential harm. This Policy is in line with the Terms of Service, AML Policy, KYC Policy, Bonus Policy, Privacy Policy, Сookie Policy, and other rules, guidelines, or codes of conduct as published by Us on the Website from time to time.

By registering a Customer Account on the Website, the Customer expressly acknowledges and agrees to be bound by all these documents, including any amendments or updates thereto.

We want to ensure that gambling is a form of entertainment and not a source of financial stress or harm. The following principles help guide responsible gambling practices:

3.1 Play for Fun: gambling should be viewed as a form of entertainment, not as a way to make money. Understand that losing is a possibility, and play within Your means.

3.2 Know the Odds: familiarize yourself with the games You play and the odds of winning.

3.3 Set a Budget: establish a budget and stick to it. Play only with money You can afford to lose.

3.4 Don’t Chase Losses: if You experience a loss, accept it as part of the entertainment. Avoid playing more to recover losses.

3.5 Balance Gambling with Other Activities: enjoy other forms of leisure and ensure that gambling does not dominate Your life.

3.6 Take Breaks: regularly take breaks from gambling to make smarter decisions.

3.7 Set Time Limits: set time limits for Your gaming sessions and stick to them.

4.1. It can sometimes be difficult to recognize if Your gambling habits have become problematic. Here are some signs to watch out for:

• You spend more time gambling than You intended.
• Your gambling negatively affects Your social life, work, or other commitments.
• You struggle to stop gambling, even after realizing it’s causing problems.
• You regularly hide or lie about Your gambling activity.
• You feel that a big win will solve Your problems.
• You borrow money to gamble or pay off gambling debts.

If You identify with any of the above signs, it may be time to seek help. Contact Us for assistance.

The Company provides various responsible gambling tools designed to assist You in maintaining control over Your gambling behavior, including Self-Exclusion and Account Closure options.

5.1. Self-Exclusion

You may elect to self-exclude from all gambling activities for a defined period of one (1) year, three (3) years, five (5) years, ten (10) years, or lifetime exclusion.

During the selected self-exclusion period:

• You shall be prohibited from accessing Your Customer Account or engaging in any gambling activities;
• The self-exclusion decision shall be binding and irrevocable until the expiry of the chosen term;
• You shall be prohibited from opening or attempting to open any new Customer Account for the duration of the self-exclusion period.

To initiate self-exclusion, please navigate to the “Self-Exclusion” section within Your Customer Account settings, where You may activate this feature for the preferred duration.

Should You have any questions regarding the self-exclusion process or experience any technical difficulties, please contact Our Customer Support at [email protected]

Once a self-exclusion request has been submitted, Your Customer Account shall be immediately suspended, and You shall not receive any promotional materials, marketing communications, or advertising offers from the Company throughout the exclusion period.

All known payment methods previously associated with the self-excluded account shall be blocked.

All known payment methods previously associated with the self-excluded account shall be blocked.

Upon activation of total self-exclusion across all gaming verticals:

• All gambling-related transactions shall be immediately blocked;
• The Customer’s Account shall be deactivated, thereby preventing any further play;
• Any remaining funds held in the account shall be refunded to the original payment method within two (4) business days, subject to the AML Policy and KYC Policy;
• The Company shall permanently remove the Customer’s personal data from all marketing and promotional databases.

5.2. Operator-Initiated Exclusion

The Company reserves the right to suspend or permanently exclude a Customer under the following circumstances:

• There is substantiated evidence of problematic or harmful gambling behavior;
• TheCustomer has attempted or engaged in fraudulent, deceptive, or illegal activities;
• Such action is deemed necessary to protect the Customer, other customers, or the integrity of the gaming environment.

Operator-initiated exclusions shall never be based on a Customer’s winnings or losses and shall be documented and retained for regulatory purposes for a minimum period of five (5) years.

We provide a variety of tools to help You manage Your gambling activity:

6.1. Loss Limit: You can set a maximum loss limit for a selected period. The following rules apply to changing Your loss limit:

• More Restrictive Limit: any reduction in Your loss limit will take effect immediately.
• Less Restrictive Limit: any increase in Your loss limit will take effect 48 hours after the change.

To set or modify Your loss limit, please contact Our Customer Support at [email protected]

6.2. Session Time Limit: You can set a maximum time for each gambling session. This helps You stay within Your personal limits and ensures responsible gaming.

6.3. Deposit Limit: You can set a daily, weekly, or monthly Deposit limit to control how much money You Deposit into Your Customer Account.

6.4. Wagering Limit: You can set a maximum amount You are willing to Wager during a specific period.

6.5 Cool-off Period: If You require a temporary cessation of gambling activity, You may request a temporary suspension of Your Customer Account for a period of twenty-four (24) hours, seven (7) days, one (1) month (thirty [30] calendar days), or three (3) months (ninety [90] calendar days).

During the selected Cool-off Period, You shall be strictly prohibited from accessing, logging into, or otherwise using Your Customer Account to participate in any gambling activities. Any pending Wagers placed prior to the commencement of the Cool-off Period shall be honored in accordance with the applicable Terms and Conditions, and any Winnings derived therefrom shall be credited to Your Customer Account upon the expiration of the Cool-off Period.

The Cool-off Period constitutes a temporary suspension of the Customer’s Account, designed to allow a short-term interruption of gambling activities, whereas Self-Exclusion represents a long-term or permanent restriction intended to prevent the Customer from engaging in any gambling activity for a predetermined or indefinite period.

The Customer shall be granted the unconditional right to elect to proceed directly to Self-Exclusion should they deem such a measure more appropriate for their circumstances.

Furthermore, during an active Cool-off Period, the Customer may, at their sole discretion, request removal from all marketing, advertising, and promotional databases maintained by the Company. Upon the expiration of the Cool-off Period, account access shall be automatically reinstated unless a Self-Exclusion or other responsible gambling restriction remains in effect.

6.6. Account Closure

You may request to permanently close Your Customer Account at any time by submitting a formal request.

Should You later decide to reopen Your Account, reinstatement may be considered upon Your written request and subject to verification and compliance checks in accordance with applicable laws and internal policies.

We take underage gambling very seriously and have strict measures in place to prevent minors from accessing Our Services. It is illegal for anyone under the age of 18 to register or participate in gambling activities on the Website.

To protect children, we recommend the following:

• Always log out after Your gaming session.
• Do not use autofill for login details.
• Keep Your account details and passwords secure.
• Monitor Your child’s internet usage and limit access to gambling websites.

For more information, You may use parental control software such as:

• Net Nanny
• Safetonet
• GamBlock

If You or someone You know is experiencing gambling-related issues, we recommend seeking help from the following organizations:

• Gambling Therapy — a global service offering free advice and emotional support.
• Gamblers Anonymous — a fellowship offering support through shared experiences and resources.
• GamCare — a leading provider of support and advice for problem gambling.
• Responsible Gambling Council (RGC) , is an independent non-profit organization, dedicated to promoting responsible gambling practices, harm prevention, and research on gambling behavior.
• BeGambleAware — is a United Kingdom - based national charitable organization dedicated to the prevention and treatment of gambling addiction, as well as to raising public awareness about the risks associated with gambling.

We also recommend using third-party software such asBetfilter or Gamblock to limit access to gambling-related websites.

Additionally, you can also take a self-test if you may be addicted to gaming at: begambleaware self-test

For further assistance, please contact Our Customer Support at [email protected]

This Policy is an integral part of the Terms of Service, AML Policy, KYC Policy, Bonus Policy, Privacy Policy, Сookie Policy, as well as any other policies, rules, guidelines, or codes of conduct that may be adopted and published by Us on the Website from time to time. By registering a Customer Account on the Website, the Customer expressly acknowledges and agrees to be bound by all such documents, including any amendments or updates thereto, as they may be revised and implemented.