Help Center

This Policy is an integral part of, and must be read in conjunction with, the Website’s Terms of Service, AML Policy, KYC Policy, Privacy Policy, Cookies Policy, Responsible Gambling and Self-Exclusion Policy, as well as any other rules, guidelines, or codes of conduct that may be published by the Company on the Website from time to time.

Any general conditions of the Terms apply to the Bonus Policy. For the avoidance of doubt, any additional provisions set forth in this Bonus Policy, which specifically regulate the terms and conditions of Bonuses, Promotional Offers, Programs, or other related benefits, may establish special, distinct, or divergent conditions that supplement, clarify, or interpret the Terms of Service. Such provisions shall have binding effect and shall supersede the corresponding provisions of the Terms of Service or any other Policies solely to the extent of such supplementation, clarification, or interpretation.

The Company may, at its sole and absolute discretion, specify additional or modified terms in the Bonuse Descriptions, Promotional Offers, Programs, or any related promotional benefits published on the Website. Any terms set forth in the Bonus Descriptions shall take precedence over the corresponding provisions of the Terms of Service or any other Policies to the extent of any inconsistency, without prejudice to the enforceability of the remaining provisions of the Terms of Service and Policies.

In accordance with this Bonus Policy, the Company expressly reserves the right, at any time and at its sole discretion, to amend, modify, suspend, or withdraw any or all terms, conditions, or features of Bonuses, Promotional Offers, Programs, or any other Bonus-related matters on the Website. Continued participation in Bonuses, Promotional Offers, Programs, or use of the Website following any such amendments shall constitute unequivocal acceptance of the modified terms and conditions, which shall be binding upon the Customer.

Nothing in this Bonus Policy shall be construed as creating any right, claim, or entitlement in favor of a Customer or third party beyond the terms expressly set forth herein. All rights not expressly granted herein are reserved to the Company.

By registering a Customer Account on the Website, the Customer expressly acknowledges, agrees, and consents to be bound by the terms of this Policy and all related documents, including any amendments or updates thereto.

All bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system, bank account, one electronic device (computer, mobile phone, tablet, etc.). Creating multiple accounts (duplicate accounts) will lead to termination of the accounts and confiscation of any gained winnings and active bonuses.

The player should register personally and shall not provide access to their account or allow using the website by any third party including but not limited to minors.

Any person who is a director, member, partner, employee or agent of, or a consultant to Redracer, or any person or entity who has a direct or indirect relationship with Redracer, or a supplier of goods and/or services in connection with promotions, is disqualified from participating in promotions. Redracer may, at its discretion, disqualify fraudulent entries or entries that do not comply with these Terms and Conditions.

The player is not allowed to abuse the bonus offers. In case of such abuse Redracer has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.

All the bonuses are added according to the UTC time zone.

The player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus.

If the player uses such strategies, and if Redracer has sufficient grounds to believe that the player's actions are aimed solely to obtain financial benefits using the bonus advantage, then Redracer reserves the right to cancel all player's winnings.

Delaying any game round in any game, including spins and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having spins features or bonus features still available in a game, is prohibited.

All the deposit bonuses have a minimum deposit requirement of R 20 for obtaining the bonus, limitation of the maximum possible bonus amount, wagering terms, limitation of the maximum amount of bets while wagering, time limitation of bonus life, unless otherwise indicated.

Players are advised to read these in conjunction with all other terms and conditions relating to promotions. It is the responsibility of the player to regularly check for modifications.

Any issued bonuses are by default limited to a maximum bet during wagering 100 ZAR, 0.000075 BTC, 0.01 BCH, 0.10 LTC, 64 DOG, 0.002 ETH, 4.15 XRP, 23 ADA, 0.009 BNB, 18 TRX, 5 USDT/USDC, 0.07 SOL unless otherwise specified. Maximum bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game).

Maximum bet during real money wagering is 50.000 ZAR, 0.04 BTC, 7 BCH, 55 LTC, 32000 DOG, 1.3 ETH, 2200 XRP, 12200 ADA, 4.9 BNB, 9150 TRX, 2500 USDT/USDC, 35 SOL unless otherwise specified.

Maximum bet during real money wagering is 100.000 ZAR, 0.08 BTC, 14 BCH, 110 LTC, 63845 DOG, 2.6 ETH, 4380 XRP, 24 500 ADA, 9.7 BNB, 18300 TRX, 5000 USDT/USDC, 70 SOL in slots.

Maximum bet during real money wagering is 500.000 ZAR, 0.4 BTC, 68 BCH, 545 LTC, 320.000 DOG, 13 ETH, 21 900 XRP, 122 000 ADA, 48 BNB, 91 300 TRX, 25000 USDT/USDC, 355 SOL in live games.

The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules.

All the bonuses are non-sticky meaning that the Player cannot request a withdrawal until wagering requirements are fulfilled. In the case the Player has real money and bonus money in their account, real money gets exhausted first. As soon as bonus money is lost, the bonus is also lost.

At the end of the bonus period, if the bonus remains valid and the conditions of wagering are not met, all bonus money and winnings are void.

Bonuses are automatically cancelled upon active balance reaching the amount of R 0.01 or less, or equivalent in other currencies.

This term only applies to balance tied to a bonus, i.e. deposit + bonus, or a bonus only (in case of a no deposit bonus), and doesn't apply to funds on a player's balance gained from other deposits or bonuses.

A player has the right to cancel any bonuses without proceeding with their wagering, without any loss of their own funds.

A player may have more than one active bonus at a time if explicitly allowed by the bonus structure. Otherwise, only one bonus can be active per player.

Please note that not all games’ bet amount is fully considered when wagering the bonus. When placing bets on slots 100% of the bet is considered, except on the games excluding bonus wagering and all Jackpot slots. If you choose to use bonus funds for other games, please note only a reduced percentage of the bet may contribute (e.g. Roulette, Poker Games, Craps Games, Video Poker Games, Card Games, Casual and other games).

When gambling with bonus funds, all the winnings requested for withdrawal pass a check prior to payment processing. Redracer reserves the right to request the user to confirm the personal data and payment method data as a result of the check.

The use of bonus funds purely to progress through the bonus stages is prohibited, particularly in the cases when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach the bonus feature), and then final stages (e.g. collecting the final coin to reach the feature) are completed with cash bets once bonus funds have been forfeited, lost or wagering has been met. All the winnings gained during that play may be considered void.

Redracer has the right to revoke any bonuses and winnings, as well as to confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules.

Self-Excluded persons are not allowed to register an account with Redracer and partake in any promotions provided by Redracer. If it is found that a self-excluded player has created an account, their account will be closed with immediate effect.

If you as a new player do not agree with these terms and conditions, you are not permitted to participate in such promotions and should not accept any bonus offers.

Redracer reserves the right to withhold any withdrawals and/or remove all winnings, in the interests of fair gaming, should it be identified that irregular gameplay has occurred.

Redracer reserves the right to withdraw or modify the terms and conditions of any promotion at any time if deemed necessary. It is the responsibility of the player to regularly check for modifications.

Redracer reserves the right to terminate or temporarily suspend any promotion at any time, if deemed necessary.

If you have a complaint, please send an email to [email protected]. If you are not happy with the outcome and feel that the matter cannot be resolved amicably, you may escalate the dispute to the relevant regulatory authority of the operator.

Redracer General Terms and Conditions shall apply. Players are advised to read these in conjunction with all other terms and conditions relating to promotions. Should there be a discrepancy between any promotion terms and conditions, the general terms and conditions shall take preference.

The 1st deposit bonus is 100% up to 10.000 ZAR + 100 Free Spins; the 2nd deposit bonus is 75% up to 40.000 ZAR + 75 FS; the 3rd deposit bonus is 50% up to 40.000 ZAR + 75 Free Spins; the 4th deposit bonus is 25% up to 70.000 ZAR + 50 Free Spins; the 5th deposit bonus is 50% up to 40.000 ZAR + 100 Free Spins.

To get the first/second/third/fourth/fifth deposit bonuses, your deposit shall be at least 20 ZAR, 0.0003 BTC, 0.05 BCH, 0.4 LTC, 255 DOG, 0.01 ETH, 17 XRP, 98 ADA, 0.04 BNB, 73 TRX, 20 USDT/USDC, 0.3 SOL.

To get the First Deposit Bonus, please enter First in your profile, while making a deposit.

To get the Second Deposit Bonus, please enter Second in your profile, while making a deposit.

To get the Third Deposit Bonus, please enter Third in your profile, while making a deposit.

To get the Fourth Deposit Bonus, please enter Fourth in your profile, while making a deposit.

To get the Fifth Deposit Bonus, please enter Fifth in your profile, while making a deposit.

Maximum first deposit bonus amount is 10.000 ZAR, 0.008 BTC, 1.4 BCH, 11 LTC, 6400 DOG, 0.3 ETH, 440 XRP, 2550 ADA, 0.97 BNB, 1825 TRX, 500 USDT/USDC, 7 SOL.

Maximum second/third/fifth deposit bonus amount is 40.000 ZAR, 0.03 BTC, 5.5 BCH, 44 LTC, 25500 DOG, 1 ETH, 1750 XRP, 9800 ADA, 4 BNB, 7300 TRX, 2000 USDT/USDC, 28 SOL.

Maximum fourth deposit bonus amount is 70.000 ZAR, 0.06 BTC, 9.6 BCH, 76 LTC, 44700 DOG, 1.8 ETH, 3050 XRP, 17100 ADA, 7 BNB, 12800 TRX, 3500 USDT/USDC, 50 SOL.

The maximum bet allowed while wagering is 100 ZAR, 0.000075 BTC, 0.01 BCH, 0.10 LTC, 64 DOG, 0.002 ETH, 4.15 XRP, 23 ADA, 0.009 BNB, 18 TRX, 5 USDT/USDC, 0.07 SOL

Welcome Bonus Free Spins

First Welcome Bonus:

• Free Spins shall be granted for use on a designated game, which may include, but is not limited to, “Big Bass Bonanza” by Pragmatic Play, “Elvis Frog in Vegas” by BGaming, depending on the details specified in the applicable Bonus description.

Second Welcome Bonus:

• Free Spins shall be granted for use on “Gates Of Olympus” by Pragmatic Play, “Johnny Cash” by BGaming depending on the details specified in the applicable Bonus description.

Third Welcome Bonus:

• Free Spins shall be granted for use on a designated game, which may include, but is not limited to, “Sweet Bonanza” by Pragmatic Play, “Lucky Lady Moon” by BGaming, depending on the details specified in the applicable Bonus description.

Fourth Welcome Bonus:

• Free Spins shall be granted for use on “Big Bass Dayat the Races” by Pragmatic Play, “Fresh Fruits” by Endorphina, depending on the details specified in the applicable Bonus description.

Fifth Welcome Bonus:

• Free Spins shall be granted for use on “Buffalo King Megaways” by Pragmatic Play, “Olympus Trueways” by BGaming, depending on the details specified in the applicable Bonus description.

If the bonus has been cancelled, the subsequent pack of Spins from the Welcome Bonuses will not be added.

To wager the first/second/third bonus, you need to make bets for an amount 40 times the bonus or the spins result amount. To wager the fourth/fifth bonus, you need to make bets for an amount 50 times the bonus or the spins result amount.

To wager the first/second/third/fourth free spins result, you need to make bets for an amount 40 times the bonus or the spins result amount. To wager the fifth free spins result, you need to make bets for an amount 35 times the bonus or the spins result amount.

Bonus duration is 3 days. Free Spins activation duration is 3 days, Spins duration and Spins result duration are 3 days.

Maximum Cashout amount is x5 your deposit amount.

To get the 50% up to 10.000 ZAR your deposit shall be at least 20 ZAR, 0.0003 BTC, 0.05 BCH, 0.4 LTC, 255 DOG, 0.01 ETH, 17 XRP, 98 ADA, 0.04 BNB, 73 TRX, 20 USDT/USDC, 0.3 SOL

To get Weekend Reload Bonus, please enter WEEKRELOAD in your profile, while making a deposit.

Maximum Weekend Reload Bonus amount is 10.000 ZAR, 0.008 BTC, 1.4 BCH, 11 LTC, 6400 DOG, 0.3 ETH, 440 XRP, 2550 ADA, 0.97 BNB, 1825 TRX, 500 USDT/USDC, 7 SOL.

Bonus duration/activation duration is 3 days.

To wager the bonus, you need to make bets for an amount 40 times the bonus result amount.

Weekend Reload Bonus is available once per week.

To get the 75% up to 15.000 ZAR your deposit shall be at least 20 ZAR, 0.0003 BTC, 0.05 BCH, 0.4 LTC, 255 DOG, 0.01 ETH, 17 XRP, 97 ADA, 0.03 BNB, 73 TRX, 20 USDT/USDC, 0.2 SOL.

To get Wednesday Reload Bonus, please enter WEDNESBOOST in your profile, while making a deposit.

Maximum Wednesday Reload Bonus amount is 15.000 ZAR, 0.01 BTC, 2 BCH, 16 LTC, 9600 DOG, 0.4 ETH, 657 XRP, 3665 ADA, 1.4 BNB, 2750 TRX, 750 USDT/USDC, 11 SOL.

Bonus duration/activation duration is 3 days.

To wager the bonus, you need to make bets for an amount 40 times the bonus result amount.

Wednesday Reload Bonus is available once per week on Wednesday.

To get the 35% Bonus + 50 Free Spins your deposit shall be at least 20 ZAR, 0.0003 BTC, 0.05 BCH, 0.4 LTC, 255 DOG, 0.01 ETH, 17 XRP, 97 ADA, 0.03 BNB, 73 TRX, 20 USDT/USDC, 0.2 SOL.

To get the Spin & Reload Bonus, please enter SPINGO in your profile, while making a deposit.

Free spins are added in Sweet Bonanza by Pragmatic Play.

Bonus duration is 3 days. Free spins activation duration for the free spins bonus is 3 day, free spins duration and free spins result duration are 3 days.

To wager the bonus/free spins result, you need to make bets for an amount 40 times the bonus/free spins result amount.

Spin & Reload Bonus is credited once per week on Monday.

Players have one of the 20 levels. The levels change when a certain number of comp points is reached.

1 Status Comp Point = 200 ZAR, 0.0002 BTC, 0.03 BCH, 0.2 LTC, 127 DOG, 0.005 ETH, 9 XRP, 49 ADA, 0.02 BNB, 36 TRX, 10 USDT/USDC, 0.1 SOL in all games.

1 Redeemable Comp Point = 200 ZAR, 0.0002 BTC, 0.03 BCH, 0.2 LTC, 127 DOG, 0.005 ETH, 9 XRP, 49 ADA, 0.02 BNB, 36 TRX, 10 USDT/USDC, 0.1 SOL in all games.

• Bronze I (0 - 2 points). No Cashback
• Bronze II (3 - 99 XP). Player will get 1% Daily Cashback, wager x1, maximum cashback amount is 4.000 ZAR or equivalent, and 7.5% Live Cashback, wager x1.
• Bronze III (100 - 299 XP). Player will get 2% Daily Cashback, wager x1, maximum cashback amount is 6.000 ZAR or equivalent, and 7.5% Live Cashback, wager x1.
• Bronze IV (300 - 599 XP). Player will get 3% Daily Cashback, wager x1, maximum cashback amount is 8.000 ZAR or equivalent, and 7.5% Live Cashback, wager x1.
• Bronze V (600 - 999 XP). Player will get 4% Daily Cashback, wager x1, maximum cashback amount is 10.000 ZAR or equivalent, and 7.5% Live Cashback, wager x1.
• Silver I (1,000 - 1,999 XP). Player will get 5% Daily Cashback, wager x1, maximum cashback amount is 12.000 ZAR or equivalent, and 10% Live Cashback, wager x1.
• Silver II (2,000 - 3,499 XP). Player will get 6% Daily Cashback, wager x1, maximum cashback amount is 14.000 ZAR or equivalent, and 10% Live Cashback, wager x1.
• Silver III (3,500 - 5,499 XP). Player will get 7% Daily Cashback, wager x1, maximum cashback amount is 16.000 ZAR or equivalent, and 10% Live Cashback, wager x1.
• Silver IV (5,500 - 9,999 XP). Player will get 8% Daily Cashback, wager x1, maximum cashback amount is 18.000 ZAR or equivalent, and 10% Live Cashback, wager x1.
• Silver V (10,000 - 14,999 XP). Player will get 9% Daily Cashback, wager x1, maximum cashback amount is 20.000 ZAR or equivalent, and 10% Live Cashback, wager x1.
• Gold I (15,000 - 19,999 XP). Player will get 10% Daily Cashback, wager x1, maximum cashback amount is 25.000 ZAR or equivalent, and 12.5% Live Cashback, wager x1.
• Gold II (20,000 - 24,999 XP). Player will get 11% Daily Cashback, wager x1, maximum cashback amount is 30.000 ZAR or equivalent, and 12.5% Live Cashback, wager x1.
• Gold III (25,000 - 29,999 XP). Player will get 12% Daily Cashback, wager x1, maximum cashback amount is 35.000 ZAR or equivalent, and 12.5% Live Cashback, wager x1.
• Gold IV (30,000 - 39,999 XP). Player will get 13% Daily Cashback, wager x1, maximum cashback amount is 40.000 ZAR or equivalent, and 17.5% Live Cashback, wager x1.
• Gold V (40,000 - 49,999 XP). Player will get 14% Daily Cashback, wager x1, maximum cashback amount is 50.000 ZAR or equivalent, and 17.5% Live Cashback, wager x1.
• Champion I (50,000 - 99,999 XP). Player will get 15% Daily Cashback, wager x1, maximum cashback amount is 60.000 ZAR or equivalent, and 20% Live Cashback, wager x1.
• Champion II (100,000 - 149,999 XP). Player will get 20% Daily Cashback, wager x1, maximum cashback amount is 70.000 ZAR or equivalent, and 20% Live Cashback, wager x1.
• Champion III (150,000 - 299,999 XP). Player will get 20% Daily Cashback, wager x1, maximum cashback amount is 80.000 ZAR or equivalent, and 20% Live Cashback, wager x1.
• Champion IV (300,000 - 499,999 XP). Player will get 20% Daily Cashback, wager x1, maximum cashback amount is 90.000 ZAR or equivalent, and 25% Live Cashback, wager x1.
• Champion V (500,000+ XP). Player will get 25% Daily Cashback, wager x1, maximum cashback amount is 100.000 ZAR or equivalent, and 25% Live Cashback, wager x1.

The Daily Cashback is a recurring bonus based on the player’s spent amount (not net losses).

Cashback is issued once per day, according to the schedule Monday–Sunday (except Saturday), 08:00–09:00 UTC.

Cashback duration/activation duration is 2 days.

To wager the cashback amount, you need to make bets for an amount 1 times the cashback received.

If the cashback has been cancelled or expired, it cannot be restored.

Cashback is available only to eligible players and only once per day.

All cashback amounts due are calculated by the formula: (Total successful deposits - balance - Total processed cashouts - Total pending cashouts) × Bonus percent / 100.

The Live Cashback is a weekly cashback bonus calculated on the player’s net losses in Live Games during the qualification period.

To receive the Live Cashback, the player must incur a minimum loss of 500 ZAR, 0.0004 BTC, 0.07 BCH, 0.5 LTC, 320 DOG, 0.01 ETH, 22 XRP, 122 ADA, 0.05 BNB, 91 TRX, 25 USDT/USDC, 0.35 SOL.

The maximum amount you can receive is (for all tiers) 4.000 ZAR, 0.003 BTC, 0.5 BCH, 4.4 LTC, 2550 DOG, 0.1 ETH, 175 XRP, 980 ADA, 0.4 BNB, 730 TRX, 200 USDT/USDC, 2.8 SOL.

Cashback is issued once a week on Thursday between 08:00–09:00 UTC.

To wager the cashback amount, you need to make bets for an amount 1 times the cashback received.

The maximum winning amount generated from the Live Cashback is 8.000 ZAR, 0.006 BTC, 1 BCH, 8.7 LTC, 5100 DOG, 0.2 ETH, 350 XRP, 1950 ADA, 0.8 BNB, 1460 TRX, 400 USDT/USDC, 5.6 SOL.

Cashback duration/activation duration is 2 days.

If the cashback has been cancelled or expired, it cannot be restored.

To get the Welcome Deposit Bonus, please enter FastCrypto in your profile, while making a deposit at a minimal value.

This offer is available to new customers who have registered and made Crypto deposit on our Website.

The bonus is unavailable to players from Sweden.

To receive the bonus, you must make a deposit of at least 100 USDT (or equivalent in other Crypto currencies).

The Welcome bonus can only be claimed before any bets are made with the qualifying deposit.

To fully wager the bonus, you must place bets amounting to 45 times the sum of the deposit bonus.

The wagering requirements must be completed within 3 days from the date the bonus is received.

The maximum cashout amount is calculated at a coefficient of x10 from the amount of the deposit made.

The maximum bet allowed while there is an active bonus is 100 ZAR (or equivalent in other Crypto currencies).

This bonus cannot be combined with other promotions. Activating another bonus or claiming free spins while having an active bonus will void the current bonus and any corresponding winnings.

We reserve the right to request documentation (e.g., ID, proof of address, or payment method) to verify customer information before crediting a bonus or processing a withdrawal.

This promotion is subject to the general Terms and Conditions of the Website.

The bonus will be credited immediately after a successful qualifying deposit. If it is not credited, you need to contact us via Live Chat or email at support [email protected]

The Welcome bonus can only be claimed before any bets are made with the qualifying deposit.

A withdrawal request before claiming the bonus or after the bonus is activated will void the bonus eligibility.

Player may cancel an active bonus at any time from the Profile section or by contacting our Support team. By canceling the bonus, the whole amount in the Casino Bonus balance will be voided.

This bonus can’t be combined with other bonuses (promotions) at the same time. If you activate another bonus or claim free spins while having an active bonus, the current active bonus and any corresponding winnings will be automatically removed.

This promotion is not limited in time. Still, our Website reserves the right to modify and terminate the promotion at its discretion and without giving any prior notice.

We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.

For any questions or assistance regarding the Bonuses, please reach out to us at support [email protected]